This version was written on 25thMay 2018.

From this date, the UK Privacy Data Law changed.

We recommend that you check our website regularly to inform yourself of any changes to this policy or any of our other terms and conditions. You are solely responsible for reviewing and familiarising yourself with any changes to this privacy policy.

The new General Data Protection Regulation (GDPR) gives you more control over how your personal information is stored and used. So it’s also quicker and easier for you to check and update the information we and other parties we work with, hold about you.


Our Policy:

Here at The Splendid Artisan (as the name suggests), we only do things to the highest of standards.

We highly value and respect your privacy and are fully committed to protecting your personal data.

This privacy policy clearly informs you about how we collect, use and store the personal data of our clients.


Who are we?

The Splendid Artisan is an artisan food producer on the Isle of Wight. Established in the summer of 2018.

All products are made and packed by hand at our 5-star hygiene rated kitchen.

Our address is: Unit 6, Sheat Manor Farm, Main Road, Gatcombe, Newport, Isle of Wight, PO30 3EN

What type of data do we collect?

We will only collect and store your data with your full consent.

These include :

  • Identity and contact information (such as name, age, e-mail address, telephone number).
  • Democratic information (such as your postcode).
  • Technical information, such as the IP (internet protocol) address used to connect your computer to the internet; your login information; browser type and version; time zone setting, browser plug-in types, operating system and platform.

    Data from third parties we work with:

  • Social networks, such as Facebook, Instagram and Twitter (including messages you send us via these platforms)
  • Web developers, who we work with.
  • Payment providers, who we use to process your payments.
  • We use PayPal to process your payments. Please, read their own privacy policy for their own information and processes.
  • We do not rent or trade e-mail lists or pass on your data onto other organisations, individuals or businesses.
  • They allow you (the customer) to have more say in what information you receive from us.
  • You can also opt out, change and/or update your data at any time. In this case, please contact us via e-mail or by post if you wish to do so.


What do we use this data for?

  • The use of your data will always be upon a lawful basis, either because you have consented to our use of your personal data by signing up to our services, or because it is in our legitimate interests.
  • Storage and security of your personal data.
  • Your personal data is stored in electronic and physical records, which are maintained by The Splendid Artisan and our service providers.
  • By submitting your personal data, you agree that we may transfer, store or process your personal information. We will take all steps reasonably necessary to ensure that your data is treated securely and in relation to this privacy policy.
  • Due to the nature of the internet, the transmission of information is not completely 100% safe. We will do our utmost to protect your personal data, however, we cannot 100% guarantee the security of transmitting this information and therefore this is at your own risk. We obviously have to inform you that there is a very small chance of this happening (be it very minimal at most).
  • Once we have received your personal data, then we will use very strict procedures and security measures to try to prevent unauthorised access.

We have put together a table to help you see how we go about:

What we use your personal  information for

What personal information we collect

Our legal grounds for processing

Our legitimate interests ( if applicable)

When you place an order to purchase

Identity & contact

Performance of a contract with you

To process & deliver order

Identity/ contact & transaction

Performance of a contract with you. Legitimate interests

Being efficient about how we fulfil our legal and contractual duties.

To manage payments or recover money owed to us

Identity/contact & transaction

As above

To recover debts owed to us

To manage our relationship with you, dealing  with questions/ complaints & notifying you of any changes to this policy

As above

As above

To keep our records up to date

To administer and protect business and our website


Technical usage

Legitimate interests

Running our business, provision of administration IT services ,network security

To use analytics to help improve our website products/services, marketing, customer relationships and experiences

Technical,usage and profile

Legitimate interests

To define types of customers for our services,To keep our website updated and relevant & to develop our business and to inform our marketing strategy